**Last Updated: as of 8/12/2024 **
Welcome to The Store Front Cleaners "we,""our,"or"us"). By subscribing to our cleaning services, you ("the Client")or (Client's) business or businesses agree to the following terms and conditions. Please read these terms carefully before using our services.
1. **Subscription and Payment**
- The Client agrees to subscribe to our cleaning services for $100 per month.
- The subscription includes basic but deep cleaning services for a business or storefront up to 2,500 square feet.
- Payment for the subscription is due in advance, and services will not commence until payment has been received.
- The subscription renews automatically each month unless canceled by the Client.
2. **Services Provided**
- Our cleaning services include:
- Mopping and sweeping floors
- Cleaning countertops
- Taking out trash to the Client's designated dumpsters
- Cleaning indoor trash cans
- Dusting surfaces
- Cleaning inside and outside windows on the first floor or up to 25 feet high
• With every completed task or job, before and after pictures will be sent via email to the Client’s email on file.
2.(b) **Missed Service or Lack of Proof**
- If, for any reason, the scheduled cleaning service is not performed on the assigned day, or if you do not receive proof of service (before and after pictures) within 24 hours, please contact us immediately via phone or email. Depending on the situation and the evidence provided, you may be eligible for a full refund for that month or receive a credit for one free month of service applied to your next billing cycle.
3. **Service Hours**
- Services are provided between the hours of 6:00 AM and 5:00 PM Pacific Time, Monday through Saturday .
- Service times will be scheduled in advance and must fall within the designated service hours.
4. **Client Responsibilities**
- The Client must ensure that someone is present with our cleaning team during the service appointment.
- The Client is responsible for securing any fragile or high-value items before the service begins.
- The Client must provide access to the property and ensure that all necessary areas are available for cleaning.
5. **Limitations of Liability**
- We are not responsible for any items that are broken, damaged, or stolen during the cleaning service.
- The Client acknowledges that by agreeing to these terms, they waive any claims against The Store Front Cleaners for any loss or damage of property.
- We strongly recommend that all valuable or fragile items be put away safely before the service begins.
6. **Cancellation and Rescheduling**
- The Client may cancel or reschedule a service appointment with at least 72 hours' notice.
- If the Client fails to provide 72 hours' notice, the service for that period will be forfeited, and no refund will be issued.
7. **Termination of Service**
- Either party may terminate the subscription with 30 days' written notice.
- If the subscription is terminated, services will continue until the end of the current billing cycle, after which no further services will be provided.
8. **Governing Law**
- These terms and conditions are governed by and construed in accordance with the laws of the State of California.
9. **Amendments**
- We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
**After completing your subscription payment, please contact us to provide additional information. We will send you a form via email where you'll need to fill out details such as your name, phone number, email address, business name, and location. Additionally, you’ll be asked to select your preferred cleaning day and time.**
**All cleaning appointments are scheduled within a 3-hour window. For example, if your cleaning starts at 2:00 PM, it will conclude by 5:00 PM. While cleaning times may vary, they typically do not exceed 3 hours and, in most cases, should take no more than 1 hour.**
**If you need to reschedule, you have a 30-minute window after your appointment start time to arrange a new date, which must be within 72 hours of your original cleaning day. This rescheduled appointment is a one-time adjustment and does not change your regular cleaning day. Please note that if you miss the rescheduled appointment, you will forfeit that cleaning day, and your next cleaning will take place on your following scheduled day.**
**To cancel your membership, you must call us directly. If you cancel before the next billing cycle, your subscription will end, and no further cleanings will be provided after your second cleaning of that month if you are on the $100 monthly bi-weekly cleaning plan. **
**Please note that all payments and sales are final. Refunds are only available under specific circumstances as outlined in Section 2(B) of our Terms and Agreement Policy.**
**Contact Information**
- For any questions or concerns regarding these terms and conditions, please contact us at:
- **Email:** Support@storefrontcleaners.com
- **Phone:** +1 (805) 328-8258
By subscribing to our services, the Client ,client's, or business(s) acknowledges that they have read, understood, and agree to be bound by these terms and conditions.